Turkish Speaking Customer Support Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

5d • Onsite

About The Position

Mercier Consultancy Group is seeking a Turkish Speaking Customer Support Agent for their client's team in Sofia, Bulgaria. This role offers professional growth in the Customer Support Services industry and a relocation experience. The agent will provide premium support via phone, email, and live chat, resolve complex inquiries, maintain product knowledge, collaborate with international teams, handle sensitive data, and participate in training.

Requirements

• Native or fluent Turkish (spoken and written) is mandatory for this role.
• Proficiency in English to effectively communicate within our international offices.
• Previous experience in the Customer Support Services industry is highly preferred.
• Excellent problem-solving skills and a customer-centric mindset.
• A strong desire to thrive in one of the leading Turkish-speaking jobs in Europe.
• Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.

Responsibilities

• Deliver premium support to customers via phone, email, and live chat within the Customer Support Services sector.
• Efficiently resolve complex inquiries while maintaining high customer satisfaction ratings.
• Maintain comprehensive knowledge of products and services to provide accurate and professional information.
• Collaborate with international teams to optimize communication strategies and service quality.
• Handle sensitive customer data with strict adherence to confidentiality and compliance protocols.
• Proactively contribute to the positive team environment of this Turkish Speaking Customer Support Agent position in Bulgaria.
• Participate in ongoing training sessions to enhance communication skills and product expertise.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to Bulgaria
• Monthly Performance Bonus linked to service quality
• Professional development within the global Customer Support Services industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed