Czech Speaking Customer Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

23h • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for a Czech Speaking Customer Agent position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity for a native or fluent speaker to excel within the high-growth Customer Support Services industry while enjoying a comprehensive relocation package designed to make your transition seamless.

Requirements

• Native or fluent Czech (spoken and written) is mandatory for this role.
• Strong proficiency in English to navigate internal systems and team communications.
• Previous experience in the Customer Support Services industry is highly valued.
• Excellent interpersonal skills and a natural ability to build rapport with clients.
• Valid EU passport or valid working rights in Bulgaria.
• Ability to work on-site in Sofia, embracing the professional environment of our partner centers.

Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve technical and general inquiries with a focus on high-quality customer satisfaction.
• Maintain detailed records of customer interactions to improve service delivery and standards.
• Collaborate with international team members to ensure consistent service quality across all Czech-speaking markets.
• Stay updated on product knowledge to provide accurate and efficient solutions to end-users.
• Contribute to team targets by maintaining high performance in both speed and resolution accuracy.
• Participate in regular coaching sessions to enhance your communication and problem-solving skill set.

Benefits

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success.
• Health Insurance and comprehensive benefits package.
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free move to Sofia.
• Monthly Performance Bonus linked to your productivity and service quality.
• A multicultural work environment among the best Czech-speaking jobs in Europe.
• And Much More, including team-building events and career progression paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed