Arabic Speaking Customer Support Agent - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking exceptional candidates for an Arabic Speaking Customer Support Agent position in Bulgaria. This role is within the Customer Support Services industry and offers career growth, international experience, and a vibrant lifestyle in one of Europe’s most dynamic hubs. The position involves delivering world-class assistance to customers via phone, email, and live chat, resolving complex inquiries with precision and empathy, and representing premium clients by upholding their brand values and service excellence protocols. Responsibilities also include maintaining detailed case documentation within the CRM, collaborating with cross-functional teams, and meeting performance indicators. Ongoing training is provided to stay updated on industry best practices.
Requirements
- Native or fluent Arabic (spoken and written) is mandatory for this role.
- Professional proficiency in English to engage with our diverse international team.
- Previous experience in the Customer Support Services industry is highly preferred.
- Strong problem-solving mindset and a dedication to service excellence.
- Must be willing to relocate to Sofia for this Arabic Speaking Customer Support Agent position in Bulgaria.
- Candidates must hold a valid EU passport or have the legal right to reside and work in Bulgaria.
Responsibilities
- Deliver world-class assistance to customers via phone, email, and live chat within the Customer Support Services industry.
- Resolve complex inquiries with precision and empathy, maintaining high standards of customer satisfaction.
- Represent our premium clients by upholding their brand values and service excellence protocols.
- Maintain detailed case documentation within the CRM to ensure seamless service continuity.
- Collaborate with cross-functional teams to escalate and resolve technical or process-related challenges.
- Meet and exceed performance indicators tailored to individual and team targets.
- Participate in ongoing training to stay updated on industry best practices in Customer Support Services.
Benefits
- Competitive Monthly Salary package commensurate with experience.
- Fully Paid Training to ensure you are set up for success from day one.
- Comprehensive Private Health Insurance coverage.
- Fully Paid Relocation Package (flight, transfer, and hotel accommodation) for those joining our jobs in Bulgaria.
- Monthly Performance Bonus linked to your individual success and contribution.
- Career advancement opportunities within the global Customer Support Services sector.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
