Finnish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

18h • Onsite

About The Position

Mercier Consultancy Group is seeking a Finnish Speaking Customer Service Agent for a position in Sofia, Bulgaria. This role is within the Customer Support Services industry and offers an opportunity for professional growth and living abroad. The agent will provide customer assistance, resolve inquiries, maintain records, collaborate with international teams, participate in training, and achieve KPIs while representing the client brand.

Requirements

• Native or fluent Finnish (spoken and written).
• Valid EU passport or right to work in the EU (mandatory).
• Professional proficiency in English to engage with our global team.
• Strong communication skills and a passion for the Customer Support Services industry.
• Ability to relocate to Sofia for this on-site Finnish Speaking Customer Service Agent position in Bulgaria.

Nice To Haves

• Previous experience in customer-facing roles is highly advantageous.

Responsibilities

• Deliver premium customer assistance via phone, email, and chat to Finnish-speaking clientele.
• Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services environment.
• Maintain detailed records of customer interactions to ensure accurate data management and service optimization.
• Collaborate with international team members to share insights and improve overall support workflows.
• Participate in ongoing training to master product knowledge and service excellence protocols.
• Achieve individual and team-based KPIs to maximize performance and service quality.
• Represent the client brand with professionalism, empathy, and a solution-oriented mindset.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Monthly Performance Bonus linked to your individual targets.
• Long-term career development prospects within one of the best jobs in Bulgaria.
• A modern, collaborative, and inclusive workplace environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed