Croatian Speaking Customer Support Representative - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-leading organizations in the Customer Support Services sector. As a trusted partner in global human capital, we specialize in facilitating career-defining opportunities that bridge borders and foster professional excellence. We are currently seeking a motivated professional for a Croatian Speaking Customer Support Representative position in Bulgaria. This role is a perfect match for individuals eager to excel in the Customer Support Services industry while enjoying a vibrant international lifestyle, supported by our comprehensive relocation assistance.
Requirements
- Native or fluent Croatian (spoken and written).
- Valid EU passport (mandatory).
- Strong interpersonal skills and a passion for helping customers in the Customer Support Services industry.
- Ability to work on-site in Sofia, as this role is specifically for jobs in Bulgaria requiring physical presence.
- Good command of English to facilitate communication within our international work environment.
Nice To Haves
- Previous experience in a customer-facing role is considered a strong advantage for this Croatian-speaking job.
Responsibilities
- Provide exceptional service to clients via phone, email, and live chat within the Customer Support Services sector.
- Resolve complex customer inquiries with professionalism, maintaining high satisfaction standards in your native language.
- Document all interactions accurately within the internal database to ensure seamless service delivery.
- Collaborate with cross-functional teams to identify and resolve recurring product or service issues.
- Stay updated on product knowledge and internal procedures to provide the most accurate assistance possible.
- Contribute to the positive reputation of the company by delivering consistent, high-quality customer experiences.
Benefits
- Competitive Monthly Salary.
- Fully Paid Training to ensure you succeed in your new role.
- Comprehensive Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free transition.
- Monthly Performance Bonus linked to your individual success.
- Opportunity to build your career in a dynamic international environment with many jobs in Bulgaria available for growth.
- And Much More...
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
