Dutch Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

15h • Onsite

About The Position

Mercier Consultancy Group is seeking a talented individual for the Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join a vibrant, multinational team in Sofia, where you will provide high-quality assistance in a fast-paced Customer Support Services environment while enjoying a fully supported international career transition.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport is required for all candidates seeking Dutch-speaking jobs in this location.
• Strong proficiency in English to ensure effective communication within our global team.
• Passion for Customer Support Services and a genuine desire to help others.
• Excellent interpersonal skills and a professional attitude toward client relationship management.
• Availability to relocate on-site to Sofia for this career-defining opportunity.

Responsibilities

• Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest standards of the Customer Support Services industry.
• Resolve complex inquiries and technical issues through effective communication and proactive problem-solving.
• Maintain detailed and accurate records of all customer interactions in the company database.
• Collaborate with international teams to optimize workflows and enhance the overall customer experience.
• Stay updated on product knowledge and service policies to provide accurate and relevant information to clients.
• Consistently meet and exceed individual and team performance targets to ensure service excellence.
• Contribute to the positive and collaborative culture of the Sofia office.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a seamless move to Sofia
• Monthly Performance Bonus for high-achieving team members
• Vibrant, multicultural work environment with excellent career growth prospects
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed