Dutch Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

20h • Onsite

About The Position

Mercier Consultancy Group is seeking a highly skilled individual for a Dutch Speaking iRobot Support Specialist position in Bulgaria to provide premium technical assistance within the innovative consumer electronics sector. This role offers an exceptional opportunity to advance your professional profile while enjoying a high quality of life in a vibrant, growing tech hub.

Requirements

• Native or fluent Dutch (spoken and written) is strictly required for this position.
• Valid EU passport (mandatory).
• Strong technical aptitude and a genuine passion for the consumer electronics industry.
• Excellent communication skills with the ability to explain complex technical concepts simply.
• A proactive, problem-solving mindset suited for a fast-paced, high-tech environment.

Nice To Haves

• Experience in customer support or service desk roles is considered a significant advantage.

Responsibilities

• Provide expert technical troubleshooting and guidance for premium iRobot consumer electronics products.
• Ensure high-level customer satisfaction by resolving technical queries via phone, email, and chat.
• Maintain comprehensive knowledge of the latest consumer electronics technology and smart home automation devices.
• Document all customer interactions accurately within our CRM to maintain a high standard of service excellence.
• Assist clients with product setup, software updates, and advanced hardware maintenance troubleshooting.
• Collaborate with international teams to optimize support workflows and enhance the overall user experience.
• Uphold the premium brand reputation of our consumer electronics partners in every interaction.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on the latest consumer electronics hardware
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Sofia
• Monthly Performance Bonus linked to service quality
• Professional growth opportunities within the global tech sector

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed