Dutch Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

23h • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for a Dutch Speaking Solutions Consultant position in Bulgaria, based in the vibrant capital of Sofia. This is a unique opportunity to join a high-impact customer support services team where you will leverage your language skills to resolve complex inquiries and provide premium assistance to Dutch-speaking clients globally.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Strong desire to pursue professional growth within the competitive customer support services industry.
• Excellent interpersonal and problem-solving skills, perfect for those seeking premium Dutch-speaking jobs in Bulgaria.
• Proficiency in computer navigation and digital communication tools.
• Ability to relocate to Sofia for this on-site Dutch Speaking Solutions Consultant position in Bulgaria.

Responsibilities

• Provide high-quality technical and functional support to Dutch-speaking customers via phone, email, and live chat.
• Identify customer needs and deliver innovative solutions within the customer support services framework.
• Maintain accurate records of customer interactions and service documentation in our internal systems.
• Collaborate with international teams to optimize communication strategies and improve overall customer satisfaction metrics.
• Navigate multiple digital tools to troubleshoot inquiries and escalate complex issues to the appropriate departments.
• Ensure all service level agreements are met while maintaining a professional and helpful brand voice.
• Participate in ongoing training to stay updated on the latest trends in the BPO and customer support services industry.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria seamless.
• Monthly Performance Bonus to reward your commitment and excellence.
• Opportunity to build a career among the best jobs in Bulgaria with Mercier Consultancy Group.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed