Danish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

23h•Onsite

About The Position

Mercier Consultancy Group is seeking a Danish Speaking Solutions Consultant for a role in Bulgaria. This position is within the Customer Support Services sector and offers an opportunity to advance an international career. The role involves providing high-level technical and administrative support to Danish-speaking customers, resolving complex inquiries, and contributing to service improvements.

Requirements

Native or fluent Danish (spoken and written).
Valid EU passport (mandatory).
Proven experience in Customer Support Services or a similar client-facing environment.
Strong problem-solving skills and a passion for helping others.
Excellent communication skills and the ability to thrive in a multicultural environment.
A proactive attitude towards starting your career in one of the most sought-after Danish-speaking jobs.

Responsibilities

Act as the primary point of contact for Danish-speaking customers, providing high-level technical and administrative support.
Resolve complex inquiries through multiple channels, maintaining the high standards expected in the Customer Support Services industry.
Document all interactions accurately within the CRM to ensure a seamless service experience for every client.
Identify recurring customer issues and collaborate with internal departments to implement long-term service improvements.
Contribute to team KPIs by maintaining high service efficiency and customer satisfaction scores.
Provide expert guidance to clients, ensuring they get the most value out of our service offerings.
Stay updated on company policies and service updates to provide precise, professional information to the Danish-speaking market.