Finnish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

14h•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for a Finnish Speaking Solutions Consultant position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment in Sofia, offering a blend of professional growth and an incredible international lifestyle.

Requirements

Native or fluent Finnish (spoken and written) is strictly required.
Professional proficiency in English for internal communication.
Valid EU passport or appropriate work authorization for Bulgaria.
Strong problem-solving skills and a passion for delivering exceptional service.
Readiness to relocate to Sofia for this career-defining position in Bulgaria.

Nice To Haves

Previous experience in a Customer Support Services role is highly advantageous.

Responsibilities

Act as the primary point of contact for Finnish-speaking clients, providing expert assistance within the Customer Support Services sector.
Resolve complex inquiries through phone, email, and chat, ensuring high levels of customer satisfaction.
Maintain comprehensive records of client interactions and solutions provided within the internal support database.
Collaborate with cross-functional teams to escalate and resolve technical or operational issues efficiently.
Drive positive outcomes by applying advanced product knowledge to offer tailored solutions to the end-user.
Stay updated on company policies and industry trends to provide consistent and accurate service.
Participate in team briefings to improve support processes and contribute to a high-performance work culture.