Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for a Danish Speaking Customer Support Specialist position in Bulgaria. This is an exceptional opportunity to join a fast-paced environment where you will represent world-class brands, making this one of the most sought-after Danish-speaking jobs in the region. The role involves delivering high-quality assistance to Danish-speaking clients through phone, email, and chat channels, resolving complex inquiries, and maintaining customer satisfaction and brand loyalty within the Customer Support Services industry. You will also maintain accurate customer records, collaborate with cross-functional teams, and stay updated on product knowledge and service policies.

Requirements

Native or fluent Danish (spoken and written).
Valid EU passport (mandatory).
Exceptional communication skills and a passion for delivering superior Customer Support Services.
Ability to relocate to Sofia, Bulgaria for this on-site role.
Strong problem-solving skills and a proactive, professional attitude.

Nice To Haves

Previous experience in a contact center or service-oriented environment is considered an advantage.

Responsibilities

Deliver high-quality assistance to Danish-speaking clients through phone, email, and chat channels.
Resolve complex inquiries, ensuring customer satisfaction and maintaining brand loyalty within the Customer Support Services industry.
Maintain accurate customer records and documentation in our internal CRM systems.
Collaborate with cross-functional teams to resolve service escalations effectively and professionally.
Stay updated on product knowledge and service policies to provide accurate, real-time information.
Achieve individual and team-based KPIs focused on quality and resolution efficiency.
Contribute to a positive, professional office environment at our Sofia location.