Albanian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

18h•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated Albanian Speaking Support Specialist to join a client in Bulgaria. This role offers an opportunity to excel in Customer Support Services with comprehensive relocation support for an international career move.

Requirements

Native or fluent Albanian (spoken and written) is mandatory.
Professional proficiency in English to collaborate within an international team.
Valid EU passport (mandatory) to facilitate your move to Bulgaria.
Strong problem-solving skills and the ability to thrive in a target-driven environment.
Commitment to excellence and a passion for delivering premium service to customers.

Nice To Haves

Previous experience in the Customer Support Services industry is highly preferred.

Responsibilities

Deliver exceptional customer service via phone, email, and live chat to the Albanian-speaking client base.
Resolve complex inquiries and technical issues efficiently within the fast-paced Customer Support Services environment.
Maintain high levels of customer satisfaction by providing accurate information and personalized solutions.
Document all interactions meticulously within the CRM system to ensure high-quality service tracking.
Collaborate with internal teams to escalate complex cases and improve overall support processes.
Adhere to industry-standard KPIs to ensure service excellence and meet monthly performance targets.
Act as a brand ambassador, representing clients with professionalism and cultural sensitivity.

Benefits

Competitive Monthly Salary
Fully Paid Training programs
Comprehensive Health Insurance coverage
Fully Paid Relocation Package (flight, transfer, hotel)
Monthly Performance Bonus
A vibrant, multicultural working environment with significant opportunities for career growth.

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