Estonian Speaking Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking a motivated Estonian Speaking Support Specialist for a position in Bulgaria. This role is an opportunity to join a fast-growing team in the Customer Support Services industry, offering professional growth and an international experience with relocation support. The position involves providing high-quality technical and functional support to customers via phone, email, and chat, documenting interactions, resolving issues, and collaborating with international team members. The ideal candidate will maintain a deep understanding of company products and services, meet performance targets, and contribute to process improvement.
Requirements
- Native or fluent Estonian (spoken and written).
- Valid EU passport (mandatory).
- Strong proficiency in English to collaborate within our international corporate environment.
- Excellent communication and problem-solving skills, essential for all Estonian-speaking jobs.
- Positive attitude and a desire to succeed in a fast-paced environment.
Nice To Haves
- Previous experience in the Customer Support Services industry is considered a significant advantage.
Responsibilities
- Provide high-quality technical and functional support to customers via phone, email, and chat.
- Ensure all customer inquiries are handled with professionalism, maintaining the high standards expected in the Customer Support Services industry.
- Effectively document customer interactions and resolve issues in a timely and accurate manner.
- Collaborate with international team members to share best practices and enhance service delivery.
- Maintain a deep understanding of company products and services to provide expert guidance to Estonian-speaking clients.
- Meet and exceed performance targets and quality KPIs.
- Contribute to the continuous improvement of support processes to ensure excellence in the Customer Support Services sector.
Benefits
- Competitive Monthly Salary.
- Fully Paid Training to ensure you excel in your role.
- Health Insurance coverage for your peace of mind.
- Fully Paid Relocation Package (flight, transfer, hotel) to make your transition seamless.
- Monthly Performance Bonus linked to your professional excellence.
- Career development opportunities within one of the top jobs in Bulgaria.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
