Dutch Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with high-growth opportunities within the BPO and customer support services industry. We pride ourselves on delivering bespoke career solutions that bridge the gap between global professionals and world-class organizations. We are currently seeking a motivated professional for a Dutch Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to advance your career within the customer support services sector while enjoying a vibrant expatriate lifestyle in a top European tech hub.

Requirements

Native or fluent Dutch (spoken and written).
Valid EU passport (mandatory).
Previous experience in customer support services or a similar client-facing role is highly valued.
Excellent communication skills with a strong focus on problem-solving.
Proficiency in English for corporate reporting and team collaboration.
Ability to relocate to Sofia for this Dutch Speaking Support Specialist position in Bulgaria.

Responsibilities

Provide exceptional service via email, phone, and chat to Dutch-speaking clients.
Resolve complex inquiries, ensuring high levels of customer satisfaction within the customer support services industry.
Maintain accurate records of customer interactions within our internal CRM systems.
Collaborate with cross-functional teams to identify and escalate technical issues effectively.
Adhere to established service level agreements and quality standards at all times.
Act as a brand ambassador, representing our clients with professionalism and cultural sensitivity.
Participate in ongoing training to stay updated on product features and support protocols.