Danish Speaking Customer Support Analyst - Fintech - Work In Sofia, Bulgaria

Mercier Consultancy Group

13h • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for a Danish Speaking Customer Support Analyst – Fintech position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity to advance your career within the rapidly evolving FinTech industry while enjoying a comprehensive support package designed for a seamless international transition.

Requirements

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• A keen interest in the FinTech industry and digital financial trends.
• Previous experience in customer service or technical support is highly preferred.
• Excellent analytical skills and attention to detail.
• Ability to thrive in an on-site international corporate environment.

Responsibilities

• Provide high-level assistance to clients regarding digital banking platforms and fintech applications.
• Resolve complex payment processing, transaction, and account-related inquiries with precision.
• Maintain clear, professional communication in Danish to ensure superior user satisfaction.
• Analyze account security and fraud prevention protocols within the FinTech regulatory framework.
• Collaborate with internal technical teams to troubleshoot and escalate platform-specific issues.
• Educate users on new product features and sophisticated fintech service integrations.
• Ensure compliance with international financial regulations while maintaining data integrity.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Opportunities for career growth in one of the leading Danish-speaking jobs in the region.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed