Danish Speaking Customer Agent - Work In Sofia, Bulgaria - Paid Relocation Pack
Mercier Consultancy Group
•Onsite
About The Position
Mercier Consultancy Group is seeking a Danish Speaking Support Specialist for a position in Bulgaria. This role involves providing elite support to a diverse clientele within the Customer Support Services industry. The position is ideal for individuals seeking impactful Danish-speaking jobs in a vibrant international hub.
Requirements
- Native or fluent Danish (spoken and written).
- Valid EU passport (mandatory).
- Excellent communication skills, both verbal and written, with a focus on empathy and problem-solving.
- Strong proficiency in modern digital tools and multi-tasking abilities.
- A proactive mindset.
Nice To Haves
- Previous experience in the Customer Support Services industry is considered a strong advantage.
Responsibilities
- Act as the primary point of contact for Danish-speaking clients within the Customer Support Services industry.
- Resolve complex inquiries through phone, email, and live chat with professionalism and efficiency.
- Maintain high levels of customer satisfaction by providing accurate and timely information.
- Document all interactions within our CRM system to ensure seamless service continuity.
- Collaborate with internal teams to identify service improvements and process optimizations.
- Stay up-to-date with product knowledge to provide expert-level assistance.
- Ensure all service level agreements (SLAs) are met or exceeded daily.
Benefits
- Competitive Monthly Salary.
- Fully Paid Training.
- Comprehensive Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel).
- Monthly Performance Bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
