Czech Speaking Customer Support Representative - Work In Sofia, Bulgaria

Mercier Consultancy Group

18h•Onsite

About The Position

Mercier Consultancy Group is seeking a Czech Speaking Customer Support Representative to work in Sofia, Bulgaria. This role is an exceptional opportunity to advance your career within the customer support services industry, offering a vibrant work environment and the chance to join one of the most exciting Czech-speaking jobs currently available in the region.

Requirements

Native or fluent Czech (spoken and written).
Valid EU passport (mandatory).
Proven experience in the customer support services industry or a related client-facing role.
Strong command of the English language for international team collaboration.
Excellent communication skills with a customer-centric mindset.
Ability to thrive in a fast-paced, on-site office environment located in Sofia, Bulgaria.

Responsibilities

Provide high-quality support to clients in the Czech market through phone, email, and live chat.
Resolve customer inquiries efficiently while maintaining the premium service standards of the customer support services sector.
Ensure timely follow-ups on escalated issues, guaranteeing customer satisfaction and retention.
Maintain comprehensive knowledge of company products and services to provide accurate and reliable assistance.
Document all interactions and feedback in the internal CRM system to ensure team transparency.
Collaborate with international teams to optimize workflows and contribute to service excellence.
Represent the company professionally, upholding our reputation for premium support across all communication channels.