Croatian Speaking Customer Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with the world’s most influential brands. We specialize in sourcing multilingual professionals for elite roles, ensuring that every placement we make empowers careers and drives excellence within the global customer support services industry. We are currently looking for a motivated professional to join our team as a Croatian Speaking Customer Support Specialist in Bulgaria. This unique Croatian Speaking Customer Support Specialist position in Bulgaria offers the perfect opportunity to kickstart your international career while benefiting from a fully comprehensive relocation support package.
Requirements
- Native or fluent Croatian (spoken and written).
- Valid EU passport (mandatory for this role).
- Professional fluency in English to communicate within our international office environment.
- Previous experience in customer-facing roles, preferably within the customer support services sector.
- Strong problem-solving skills and the ability to maintain composure under pressure.
- A positive, proactive mindset and a desire to relocate for this exciting career opportunity.
Responsibilities
- Deliver exceptional omnichannel support to Croatian-speaking customers, setting the benchmark for the customer support services industry.
- Resolve complex inquiries through phone, email, and live chat, ensuring high levels of customer satisfaction.
- Maintain comprehensive knowledge of company products and services to provide accurate and efficient troubleshooting.
- Document all customer interactions accurately within our CRM system to ensure seamless service continuity.
- Collaborate with cross-functional teams to identify and escalate recurring issues, contributing to process improvements.
- Meet and exceed performance targets and quality standards established for the customer support team.
- Stay updated with the latest industry trends and company policies to ensure top-tier service delivery.
Benefits
- Competitive Monthly Salary.
- Fully Paid Training.
- Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel).
- Monthly Performance Bonus.
- Vibrant, multicultural work environment and networking opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
