Arabic Speaking Player Support for Supercell Games - Work In Sofia, Bulgaria

Mercier Consultancy Group

20h • Onsite

About The Position

Mercier Consultancy Group is seeking a passionate professional for the Arabic Speaking Player Support Specialist for Supercell Games position in Bulgaria. This role offers an opportunity to join the Gaming & Esports sector, represent world-renowned titles, and enjoy a high quality of life in Sofia. The position involves providing world-class support to players within the Supercell gaming ecosystem via chat, email, and social media, resolving technical inquiries, account concerns, and gameplay questions. The specialist will act as a brand ambassador, collaborate with cross-functional teams, maintain deep knowledge of game mechanics, and contribute to the positive culture of the Gaming & Esports hub. Documentation of player interactions in the CRM system is also a key responsibility.

Requirements

• Native or fluent Arabic (spoken and written) is strictly required for this role.
• Valid EU passport or right to work in the EU is mandatory to be considered for these jobs in Bulgaria.
• Deep interest and passion for the Gaming & Esports industry, particularly Supercell titles.
• Excellent communication skills with the ability to empathize with a diverse, global player base.
• Strong problem-solving abilities and a proactive mindset toward troubleshooting technical issues.

Nice To Haves

• Previous experience in a customer-facing role is an advantage, though a gaming-first mindset is highly prioritized.

Responsibilities

• Provide world-class support to players within the Supercell gaming ecosystem via chat, email, and social media channels.
• Ensure an exceptional user experience by resolving technical inquiries, account concerns, and gameplay questions.
• Act as a brand ambassador for Supercell, maintaining the high standards expected in the competitive Gaming & Esports industry.
• Collaborate with cross-functional teams to identify and escalate recurring technical bugs or player feedback trends.
• Maintain deep knowledge of game mechanics, updates, and community events to provide accurate, real-time assistance.
• Contribute to the positive culture of our Gaming & Esports hub by participating in team meetings and innovation workshops.
• Document all player interactions in the CRM system to ensure comprehensive reporting and analytical accuracy.

Benefits

• Competitive Monthly Salary.
• Monthly Performance Bonus.
• Fully Paid Training to ensure you excel in your role.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to Sofia.
• The chance to build a long-term career in the fast-paced Gaming & Esports sector.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed