French Speaking Customer Support Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated individual to join our client's team in Sofia for a French Speaking Customer Support Agent position in Bulgaria. This role is ideal for a service-oriented professional looking to advance their career within the global Customer Support Services industry while enjoying a fully supported relocation experience.

Requirements

Native or fluent French (spoken and written) is mandatory.
Valid EU passport (mandatory).
Proven experience in Customer Support Services or a similar client-facing role.
Excellent communication skills and a passion for problem-solving.
Strong digital literacy and the ability to multitask in a fast-paced environment.
Professionalism, reliability, and a proactive mindset toward career growth.

Responsibilities

Provide world-class assistance to French-speaking customers via phone, email, and live chat.
Resolve complex inquiries, ensuring high levels of customer satisfaction and loyalty.
Maintain accurate records of customer interactions within the internal database system.
Collaborate with international teams to optimize service delivery within the Customer Support Services sector.
Stay updated on product knowledge and service policies to provide accurate and efficient guidance.
Contribute to the continuous improvement of support processes and service standards.
Meet and exceed individual and team-based KPIs and quality targets consistently.