French Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria
About The Position
About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-class organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on matching top-tier candidates with life-changing professional opportunities. Job Overview We are currently sourcing exceptional talent for a French Speaking Fitbit Customer Support Specialist position in Bulgaria. This is a unique opportunity to join the thriving Fitness & Wellness industry, where your passion for health technology will directly impact users across the French-speaking market.
Requirements
- Native or fluent French (spoken and written) is mandatory for this role.
- Valid EU passport or a valid work permit for Bulgaria.
- A genuine passion for the Fitness & Wellness industry and interest in wearable technology.
- Strong communication skills with a flair for problem-solving and technical empathy.
- Ability to relocate to Sofia for this on-site French Speaking Fitbit Customer Support Specialist position in Bulgaria.
Responsibilities
- Provide high-quality technical support to customers regarding Fitbit wearable devices and integrated wellness software.
- Champion the Fitness & Wellness industry by assisting users in optimizing their fitness tracking and health monitoring experience.
- Resolve troubleshooting queries via phone, email, and live chat with precision and a customer-centric approach.
- Educate users on the latest fitness features, goal setting, and data synchronization to ensure brand loyalty.
- Maintain accurate logs of customer interactions while adhering to quality and data privacy standards.
- Collaborate with cross-functional teams to resolve complex hardware or software challenges within the fitness ecosystem.
- Contribute to the success of one of the most exciting French-speaking jobs currently available in the region.
Benefits
- Competitive Monthly Salary that exceeds industry averages for jobs in Bulgaria.
- Fully Paid Training to ensure you become an expert in Fitness & Wellness product support.
- Comprehensive Health Insurance and wellness benefits.
- Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to your new home.
- Monthly Performance Bonus for achieving excellence in your support KPIs.
- Access to a vibrant international community of professionals in the heart of Sofia.
- And Much More...
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
