French Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a French Speaking Support Specialist to join a leading international brand in Sofia, Bulgaria. This role offers a chance to work in a fast-paced environment, providing customer service via phone, email, and chat. The position requires a deep understanding of product knowledge, a commitment to customer satisfaction, and the ability to handle sensitive information professionally. You will collaborate with international teams, contribute to a positive office culture, and meet performance targets. This is an excellent opportunity for French speakers looking for a career-defining role in the customer support services industry in Bulgaria.

Requirements

• Native or fluent French (spoken and written) is mandatory.
• Valid EU passport or a valid work permit for Bulgaria.
• Commitment to relocating to Sofia for this French Speaking Support Specialist position in Bulgaria.

Nice To Haves

• Previous experience in customer support services or a similar client-facing role is considered a significant asset.
• Strong digital literacy and the ability to multitask in a professional office environment.
• Excellent interpersonal skills and a passion for problem-solving.

Responsibilities

• Deliver world-class customer service via phone, email, and chat to resolve client inquiries efficiently.
• Maintain a deep understanding of product knowledge to provide accurate support within the customer support services sector.
• Ensure high levels of customer satisfaction by providing proactive solutions and empathetic communication.
• Collaborate with international teams to optimize workflows and enhance service quality standards.
• Handle sensitive information with professionalism, adhering to strict data privacy and security protocols.
• Contribute to the positive culture of our office in Sofia by fostering teamwork and continuous improvement.
• Meet and exceed performance indicators and quality targets as a key part of your daily objectives.

Benefits

• Competitive Monthly Salary reflective of your professional skills.
• Fully Paid Training to ensure your success in the customer support services industry.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Monthly Performance Bonus linked to your individual achievements.
• Opportunity to build an international career with one of the top jobs in Bulgaria.
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed