French Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

10h•Onsite

About The Position

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class opportunities in the BPO and Customer Support Services sectors. We pride ourselves on facilitating career growth for professionals seeking high-impact roles, particularly those pursuing the best French-speaking jobs across Europe. We are currently seeking a dedicated professional for a French Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-centric individual who thrives in a fast-paced Customer Support Services environment and is eager to build a career while experiencing a new culture through our exclusive jobs in Bulgaria.

Requirements

Native or fluent French (spoken and written).
Valid EU passport (mandatory).
Previous experience in a professional Customer Support Services or contact center environment is highly valued.
Strong communication skills and a passion for helping people.
Willingness to relocate to Sofia for this career-defining opportunity.
Proficiency in English to ensure seamless communication within our international office culture.

Responsibilities

Deliver exceptional omnichannel support to international clients within the Customer Support Services sector.
Resolve complex customer inquiries with empathy, efficiency, and a focus on high-quality resolutions.
Maintain accurate records of customer interactions within our specialized CRM systems.
Collaborate with cross-functional teams to identify trends and improve the overall client experience.
Uphold the highest professional standards as a French Speaking CX Specialist position in Bulgaria representative.
Participate in ongoing product and communication training to ensure top-tier service delivery.
Meet and exceed individual and team-based KPIs and performance metrics.