French Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is seeking a results-driven professional to join their client’s team in Sofia for a French Speaking Solutions Consultant position in Bulgaria. This role is perfect for a communication expert who thrives in a fast-paced Customer Support Services environment and is looking to leverage their native French language skills to provide world-class assistance.

Requirements

Native or fluent French (spoken and written) is mandatory for this French Speaking Solutions Consultant position in Bulgaria.
Valid EU passport (mandatory).
Strong interpersonal skills and a genuine passion for the Customer Support Services industry.
Excellent problem-solving capabilities and a proactive, customer-centric mindset.
Prior experience in a client-facing or support-driven role is considered a distinct advantage for those pursuing French-speaking jobs.
A willingness to relocate to Sofia for an on-site career opportunity.

Responsibilities

Deliver exceptional support to French-speaking clients, ensuring all inquiries are resolved with precision and professionalism.
Identify customer needs and offer tailored solutions, maintaining high standards within the Customer Support Services sector.
Maintain a deep understanding of product knowledge to accurately advise and assist end-users.
Collaborate with cross-functional teams to streamline service processes and enhance the overall user experience.
Utilize internal CRM tools to track interactions and manage service cases effectively.
Achieve individual and team-based KPIs, including response time and customer satisfaction metrics.
Contribute to the continuous improvement of service delivery workflows within the Sofia hub.