Italian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated Italian Speaking Solutions Consultant for a position in Bulgaria. This role is an opportunity to advance your career in the Customer Support Services industry, offering professional development and a high quality of life in a growing hub for international business.

Requirements

Native or fluent Italian (spoken and written).
Valid EU passport (mandatory for this role).
Previous experience in Customer Support Services or a similar client-facing environment is highly valued.
Strong problem-solving mindset and excellent communication skills.
Ability to work on-site in Sofia, Bulgaria, as part of a collaborative team.
Passionate about pursuing international jobs in Bulgaria and developing a global career.

Responsibilities

Deliver exceptional omnichannel support to Italian-speaking clients within the Customer Support Services sector.
Analyze complex user inquiries and provide effective solutions to ensure high levels of customer satisfaction.
Maintain accurate documentation of interactions in the company CRM to streamline future support resolutions.
Act as a brand ambassador, representing our client’s values while solving technical or service-related challenges.
Collaborate with international teams to optimize support processes and improve service quality standards.
Achieve individual and team-based KPIs to qualify for monthly performance bonuses.
Stay updated on product knowledge and service policies to provide accurate and relevant guidance to customers.