Portuguese Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke career opportunities that empower professionals to excel in global markets while fostering personal and professional growth. We are currently sourcing exceptional talent for a Portuguese Speaking Solutions Consultant position in Bulgaria. This role is perfect for those seeking professional advancement within the vibrant customer support services industry, offering a seamless transition to a European tech hub with a full relocation support package.

Requirements

• Native or fluent Portuguese (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international team environment.
• Previous experience in customer support services or a similar client-facing role is highly desirable.
• A valid EU passport or the legal right to work within Bulgaria.
• Strong problem-solving skills and the ability to maintain composure in a fast-paced environment.
• A genuine passion for delivering high-quality, professional solutions to international clients.

Responsibilities

• Act as the primary point of contact for Portuguese-speaking clients within the customer support services sector.
• Provide expert, tailored solutions to complex inquiries, ensuring high levels of customer satisfaction and retention.
• Maintain detailed records of customer interactions to contribute to the ongoing improvement of support service workflows.
• Navigate multiple digital platforms simultaneously to deliver efficient and accurate problem-solving results.
• Collaborate with international teams to meet performance targets and quality benchmarks.
• Stay updated on product or service changes to deliver professional and informed consultancy to every client.
• Contribute to a positive, high-performing team environment that values excellence in communication and service.

Benefits

• Competitive Monthly Salary reflecting your skills and experience.
• Monthly Performance Bonus linked to achieving excellence in service metrics.
• Fully Paid Relocation Package (flight, initial transfer, and hotel accommodation) for those relocating for our Portuguese-speaking jobs.
• Comprehensive, fully paid training program to ensure your success in the Bulgarian market.
• Private health insurance and other premium corporate benefits.
• The opportunity to join one of the most reputable companies offering jobs in Bulgaria.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed