Latvian Speaking Solutions Consultant - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class employers across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke career opportunities, ensuring our candidates secure positions that align perfectly with their professional aspirations and cultural needs. We are currently seeking a dynamic professional for a Latvian Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals looking to advance their career in the vibrant customer support services sector while enjoying a comprehensive, all-inclusive international relocation experience.
Requirements
- Native or fluent Latvian (spoken and written).
- Professional proficiency in English to navigate internal systems and team communication.
- Valid EU passport or right to work in the EU (mandatory).
- Proven passion for customer support services and problem-solving.
- Ability to work on-site in Sofia, Bulgaria.
- Strong digital literacy and ability to thrive in a fast-paced environment.
Responsibilities
- Provide high-quality customer support services to clients via telephone, email, and live chat in Latvian.
- Analyze and troubleshoot complex user inquiries to ensure efficient, solutions-oriented outcomes.
- Maintain accurate records of all customer interactions within the internal support database.
- Collaborate with cross-functional teams to escalate technical issues and ensure service-level agreement compliance.
- Develop a deep understanding of company products and services to provide expert guidance to our end-users.
- Participate in ongoing training sessions to enhance communication skills and product knowledge.
- Strive to meet and exceed monthly quality and performance KPIs.
Benefits
- Competitive Monthly Salary.
- Fully Paid Professional Training.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, airport transfer, and initial hotel accommodation).
- Attractive Monthly Performance Bonus.
- Opportunities for career growth within the international customer support services industry.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
