Italian Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a talented Italian Speaking B2B Solutions Consultant for a position in Sofia, Bulgaria. This role is ideal for a professional aiming to excel in the Customer Support Services industry, offering a sophisticated environment where Italian-speaking jobs are highly valued and rewarded. The position involves acting as a primary point of contact for B2B clients, delivering premium support and tailored service solutions, maintaining professional relationships with stakeholders, and resolving complex inquiries through expert communication. The consultant will analyze client needs to provide effective business solutions, collaborate with cross-functional teams, and document client interactions in the CRM. Participation in team briefings to align on regional KPIs and company objectives is also expected.

Requirements

• Native or fluent Italian (spoken and written) is strictly required for this role.
• Valid EU passport (mandatory).
• Previous experience in the Customer Support Services industry or B2B client management.
• Excellent communication and problem-solving skills, with a passion for delivering premium service.
• Ability to thrive in an on-site office environment in Sofia, Bulgaria.
• Proactive mindset with a desire to build a career through high-performing Italian-speaking jobs.

Responsibilities

• Act as a primary point of contact for B2B clients, delivering premium support and tailored service solutions.
• Maintain professional relationships with stakeholders to ensure high levels of client satisfaction within the Customer Support Services sector.
• Resolve complex inquiries through expert communication, leveraging your native or fluent Italian proficiency.
• Analyze client needs to provide effective, value-added business solutions that drive operational success.
• Collaborate with cross-functional teams to streamline support processes and maintain service quality standards.
• Document all client interactions accurately within the CRM to track performance metrics and support business goals.
• Participate in regular team briefings to align on regional KPIs and company objectives.

Benefits

• Competitive Monthly Salary commensurate with your experience.
• Fully Paid Training
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (including flight, initial hotel stay, and professional transfer services).
• Lucrative Monthly Performance Bonus
• A dynamic, international work culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed