German Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

22h • Onsite

About The Position

Mercier Consultancy Group is a premier international staffing firm specializing in high-level talent acquisition for the global BPO and customer support services sectors. We bridge the gap between world-class professionals and industry-leading organizations, ensuring excellence in service delivery across Europe. We are currently sourcing exceptional talent for a German Speaking B2B Solutions Consultant position in Bulgaria, located in the vibrant hub of Sofia. This role is ideal for dedicated professionals seeking to advance their careers in customer support services while enjoying one of the most attractive relocation packages for jobs in Bulgaria.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Prior experience in B2B customer support services or client relations.
• Strong communication skills with a professional, consultative demeanor.
• Ability to relocate to Sofia for this German Speaking B2B Solutions Consultant position in Bulgaria.
• Technologically proficient with a high aptitude for learning new software platforms.

Responsibilities

• Provide high-level B2B consultative support to German-speaking corporate clients.
• Resolve complex inquiries, ensuring industry-standard satisfaction in the customer support services sector.
• Maintain professional relationships with stakeholders to drive long-term business growth.
• Utilize advanced CRM tools to log, track, and manage client interactions efficiently.
• Collaborate with cross-functional teams to streamline service delivery processes.
• Identify opportunities for service improvement to enhance the overall customer experience.
• Stay updated on product knowledge to provide accurate and relevant solutions in German.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Professional growth opportunities in one of the leading customer support services hubs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed