German Speaking Partner Technical Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic professional for the German Speaking Partner Technical Solutions Consultant position in Bulgaria. This role is perfect for a customer-centric expert looking to advance their career within the vibrant Customer Support Services industry while benefiting from one of the most attractive relocation packages for jobs in Bulgaria.

Requirements

Native or fluent German (spoken and written).
Valid EU passport (mandatory).
Proven experience in technical support or the Customer Support Services sector.
Strong problem-solving skills and the ability to articulate technical concepts clearly.
Excellent communication skills and professional demeanor, vital for our German Speaking Partner Technical Solutions Consultant position in Bulgaria.
A proactive mindset, eager to excel in one of the most competitive German-speaking jobs in the region.

Responsibilities

Provide high-level technical support and consultancy to partners within the Customer Support Services network.
Troubleshoot complex technical issues with precision, ensuring a seamless user experience for German-speaking clients.
Maintain detailed documentation of all support interactions within the Customer Support Services ticketing system.
Collaborate with cross-functional teams to optimize technical workflows and service delivery protocols.
Act as a primary point of contact for resolving high-priority technical escalations effectively.
Consistently meet performance benchmarks and contribute to team success in the fast-paced environment of German-speaking jobs.
Advocate for partner success by providing proactive technical solutions and insights.