German Speaking Client Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic German Speaking Client Solutions Consultant for a role in Bulgaria. This position is ideal for individuals who excel in customer support services and are eager to advance their careers in a vibrant, international setting, supported by a comprehensive relocation package. The role involves delivering exceptional customer support to German-speaking clients, analyzing their needs to provide effective solutions, and maintaining high-quality standards in all interactions.

Requirements

Native or fluent German (spoken and written) is mandatory for this role.
Valid EU passport or a valid work permit for Bulgaria.
Proven experience in customer support services or a similar client-facing role.
Strong communication skills and a professional, solution-oriented mindset.
Flexibility to work in a fast-paced environment and a desire to pursue German-speaking jobs abroad.
Excellent computer literacy and proficiency in navigating digital customer service tools.

Responsibilities

Deliver exceptional customer support services to German-speaking clients via phone, email, and live chat.
Analyze client needs to provide effective, professional solutions that enhance overall satisfaction.
Maintain high quality standards for all customer interactions, ensuring brand excellence in a professional service environment.
Collaborate with internal teams to resolve complex technical or account-related inquiries efficiently.
Act as a brand ambassador, ensuring that all communications reflect the values and standards of the partners we represent in Bulgaria.
Meet and exceed performance targets and KPIs set within the customer support services framework.
Continuously update your knowledge of internal systems and evolving service procedures to provide the best possible support.