German Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic professional to join their team as a German Speaking Solutions Consultant in Sofia, Bulgaria. This position offers a unique opportunity to excel in the Customer Support Services industry while enjoying a fully supported international career move. The role involves providing high-quality technical and functional support to German-speaking clients, analyzing complex issues, and delivering tailored solutions to improve user satisfaction. The consultant will act as a primary point of contact, maintain detailed customer interaction records, collaborate with cross-functional teams, and contribute to the improvement of support workflows and knowledge bases, all while striving to achieve performance metrics in a fast-paced environment.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in Customer Support Services or a similar client-facing role.
• Strong problem-solving skills and the ability to navigate complex digital platforms.
• Excellent communication skills and a passion for delivering premium service.
• Willingness to relocate to Sofia for this German Speaking Solutions Consultant position in Bulgaria.

Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Act as a primary point of contact for German-speaking clients, ensuring consistent excellence in Customer Support Services.
• Analyze complex customer issues and deliver tailored solutions that improve overall user satisfaction.
• Maintain detailed records of customer interactions within our CRM to ensure seamless service delivery.
• Collaborate with cross-functional teams to escalate and resolve technical challenges effectively.
• Contribute to the continuous improvement of knowledge bases and support workflows.
• Achieve individual and team performance metrics in a fast-paced Customer Support Services environment.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Career development opportunities in one of the best German-speaking jobs in the region.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed