French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

23h•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated individual for their French Speaking iRobot Support Specialist position in Bulgaria. This role is an exceptional opportunity to join the thriving consumer electronics sector, providing high-level technical assistance and service excellence to customers across French-speaking markets.

Requirements

Native or fluent French (spoken and written).
Valid EU passport (mandatory for this relocation opportunity).
Strong passion for consumer electronics and modern smart home technology.
Excellent communication skills and a customer-centric mindset.
Ability to relocate to Sofia for this French Speaking iRobot Support Specialist position in Bulgaria.
Technologically savvy with a willingness to learn complex product ecosystems.

Responsibilities

Deliver expert technical support for iRobot consumer electronics products to French-speaking customers via phone, email, and chat.
Troubleshoot complex issues related to autonomous cleaning devices and smart home connectivity.
Maintain high levels of customer satisfaction by providing clear, professional, and efficient resolutions.
Stay updated on the latest consumer electronics technology, specifically within the robotics and home automation space.
Document customer interactions and technical cases accurately within the CRM system.
Collaborate with cross-functional teams to escalate persistent technical challenges effectively.
Represent the iRobot brand with the highest standard of excellence in every interaction.