Polish Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated candidate for the Polish Speaking Fitbit Customer Support Specialist position in Bulgaria. This role involves providing world-class assistance to the fitness community, empowering users to reach their wellness goals. It's an opportunity to work with a leading global fitness and wellness brand.

Requirements

• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory).
• Passionate interest in the fitness & wellness industry and modern wearable technology.
• Strong communication skills and a desire to help others improve their health through technology.
• Ability to relocate to Sofia for this Polish Speaking Fitbit Customer Support Specialist position in Bulgaria.

Nice To Haves

• Previous experience in customer service or tech support is highly preferred but not required.

Responsibilities

• Provide expert, high-quality technical support to Polish-speaking Fitbit users regarding fitness tracking and wellness features.
• Troubleshoot connectivity, software, and hardware issues for a wide range of fitness and wellness wearables.
• Promote a healthy lifestyle by educating customers on the advanced tracking features of their devices.
• Maintain high levels of customer satisfaction by delivering empathetic, personalized solutions in the fitness & wellness space.
• Collaborate with internal teams to stay updated on the latest developments within the fitness technology ecosystem.
• Accurately document customer interactions and feedback to contribute to product improvements in the wellness industry.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included to ensure a smooth transition to your new life in Bulgaria.
• Monthly Performance Bonus.
• Career growth opportunities within one of the leading global fitness & wellness brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed