Polish Speaking CX Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group
•Onsite
About The Position
Mercier Consultancy Group is seeking a Polish Speaking CX Specialist to work on-site in Sofia, Bulgaria. This role is an opportunity to advance your career in customer support services with international relocation support.
Requirements
- Native or fluent Polish (spoken and written) proficiency.
- Professional command of English.
- Valid EU passport or right to work in Bulgaria.
- Strong interpersonal skills and a genuine passion for the customer support services industry.
- Ability to relocate to Sofia for an on-site position.
Nice To Haves
- Previous experience in a CX or customer-facing role is considered a significant advantage.
Responsibilities
- Deliver premium-level support to customers via phone, email, and live chat.
- Represent clients and ensure Polish-speaking users receive timely and accurate resolutions.
- Maintain a deep understanding of product updates and company policies.
- Document all interactions meticulously within the CRM system.
- Collaborate with cross-functional teams to escalate complex customer issues.
- Strive to meet and exceed personal and team KPIs, including response times and customer satisfaction scores.
- Actively participate in feedback loops to help improve the quality of service provided in the Polish language market.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Comprehensive Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Attractive Monthly Performance Bonus
- Career development paths
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
