German Speaking CX Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-leading organizations in the Customer Support Services sector. We pride ourselves on our bespoke recruitment approach, ensuring that our candidates find long-term career growth while helping our partners deliver exceptional excellence in client engagement. We are currently sourcing exceptional talent for a German Speaking CX Specialist position in Bulgaria, located in the heart of Sofia. This is a unique opportunity to join an industry-leading team in the Customer Support Services field, where you will leverage your language skills to provide world-class assistance to global clients.
Requirements
- Native or fluent German (spoken and written) is strictly required for this German-speaking job.
- Valid EU passport (mandatory) to facilitate your transition for this on-site role.
- Ability to relocate to Sofia for this German Speaking CX Specialist position in Bulgaria.
Nice To Haves
- Previous experience within the Customer Support Services industry is highly valued.
- Strong communication skills and a passion for delivering a premium customer experience.
- Proficiency in English is preferred for internal team coordination.
Responsibilities
- Act as the primary point of contact for German-speaking customers, ensuring top-tier service standards in the Customer Support Services industry.
- Resolve complex inquiries via phone, email, and live chat, maintaining a high level of customer satisfaction.
- Collaborate with cross-functional teams to streamline workflows and improve overall CX performance metrics.
- Maintain comprehensive knowledge of client products and services to provide accurate and efficient support.
- Utilize advanced CRM tools to log interactions, manage customer data, and track case resolutions accurately.
- Contribute to the continuous improvement of the support department by providing insightful feedback on customer trends.
- Represent the client brand with professionalism and cultural sensitivity in every interaction.
Benefits
- Competitive Monthly Salary
- Fully Paid Training to ensure you excel in your new role.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
- Monthly Performance Bonus linked to your individual achievements.
- Opportunity to advance your career through various jobs in Bulgaria with a top firm.
- And Much More...
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
