German Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

21h • Onsite

About The Position

About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As we continue to expand our reach in the Gaming & Esports sector, we are committed to finding the brightest minds for elite German-speaking jobs across Europe. Job Overview We are currently searching for a dedicated professional for a German Speaking Player Support Specialist position in Bulgaria. This role is perfect for a gaming enthusiast who wants to combine their passion for Esports with a professional career in one of the most exciting hubs for jobs in Bulgaria.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• A genuine passion for the Gaming & Esports industry.
• Exceptional problem-solving skills and a player-first mindset.
• Strong command of English for internal collaboration and reporting.

Nice To Haves

• Experience in a customer-facing role is highly desirable for this German Speaking Player Support Specialist position in Bulgaria.

Responsibilities

• Provide world-class technical and account support to the German-speaking Gaming & Esports community.
• Resolve complex player inquiries regarding game mechanics, billing, and account security with efficiency and empathy.
• Act as a brand ambassador for our high-profile gaming clients, maintaining professional communication standards.
• Monitor and troubleshoot in-game issues, escalating critical bugs to the technical development teams.
• Engage with the community via tickets, live chat, and social channels to ensure an optimal user experience.
• Maintain comprehensive knowledge of the latest patches, gaming events, and Esports tournament schedules.
• Contribute to internal knowledge bases to improve the quality of support for all German players.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included to assist your move to Bulgaria.
• Monthly Performance Bonus linked to service quality.
• A vibrant international work environment within the heart of the European gaming scene.
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed