German Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated German Speaking Support Specialist to join their team in Bulgaria. This role offers a chance to work in a professional Customer Support Services hub, providing career progression, competitive benefits, and an exciting lifestyle in Sofia. The position involves delivering exceptional customer support to German-speaking clients, resolving inquiries, maintaining records, collaborating with international teams, and ensuring service level agreements are met.

Requirements

Native or fluent German (spoken and written) is essential for this role.
Valid EU passport (mandatory).
Strong communication and interpersonal skills suited for a customer-facing environment.
A proactive problem-solver with a passion for delivering high-quality customer support services.
Availability to work on-site in Sofia, Bulgaria.
Ability to adapt quickly and work effectively within a professional, multicultural team.

Responsibilities

Deliver exceptional customer support services via phone, email, and live chat to German-speaking clients.
Resolve complex inquiries and technical issues with a focus on high customer satisfaction and retention.
Maintain detailed records of interactions within our internal CRM system to ensure continuous quality improvement.
Collaborate with international teams to optimize communication workflows and support best practices.
Stay updated on product knowledge to provide accurate and efficient guidance to end-users.
Contribute to the positive culture of our Sofia office by participating in team meetings and training sessions.
Ensure all service level agreements (SLAs) are met consistently within the fast-paced Customer Support Services environment.