Greek Speaking Player Support Specialist - Work In Sofia, Bulgaria
About The Position
About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We take pride in our expertise in sourcing candidates for the most sought-after jobs in Bulgaria, ensuring a seamless bridge between professional excellence and career-defining opportunities. Job Overview We are thrilled to present an exclusive opportunity for a Greek Speaking Player Support Specialist position in Bulgaria within the high-octane world of Gaming & Esports. If you are a passionate gamer with a flair for customer engagement, this role offers the perfect environment to accelerate your professional growth while representing world-class gaming brands.
Requirements
- Native or fluent Greek (spoken and written).
- Valid EU passport (mandatory).
- Exceptional communication skills and a deep understanding of gaming culture.
- Ability to thrive in an on-site professional environment in Sofia, Bulgaria.
- A proactive problem-solving mindset and technical aptitude.
Nice To Haves
- Previous experience in customer support or the gaming industry is highly preferred.
Responsibilities
- Provide high-quality technical and account support to players via chat, email, and ticketing systems.
- Champion the user experience by resolving in-game issues, payment queries, and account security concerns.
- Maintain deep knowledge of current Gaming & Esports titles to provide expert guidance to our gaming community.
- Collaborate with cross-functional teams to escalate critical bugs or community trends.
- Ensure all interactions reflect the premium brand voice of our Gaming & Esports partners.
- Continuously gather and report player feedback to enhance future development cycles.
- Foster a welcoming and inclusive environment for players across all platforms.
Benefits
- Competitive Monthly Salary.
- Fully Paid Training.
- Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel) for all international hires.
- Monthly Performance Bonus linked to individual and team KPIs.
- Professional growth within the vibrant Gaming & Esports industry.
- And Much More...
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
