Polish Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We are proud to facilitate high-impact career opportunities, including exclusive Polish-speaking jobs for candidates seeking to elevate their professional trajectory in the dynamic Gaming & Esports sector. Job Overview We are currently sourcing passionate gamers for a Polish Speaking Player Support Specialist position in Bulgaria. This role is designed for individuals who thrive in fast-paced gaming environments and are dedicated to providing world-class support to players, ensuring an elite experience within the global Esports community.

Requirements

• Native or fluent Polish (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Proven passion for the Gaming & Esports industry and familiarity with current gaming trends.
• Strong problem-solving skills and a customer-centric mindset suitable for high-pressure support environments.
• Excellent communication skills in English to ensure seamless internal reporting.
• Ability to relocate to Sofia for this on-site Polish Speaking Player Support Specialist position in Bulgaria.

Responsibilities

• Provide high-quality technical and account support to Polish-speaking players via live chat, email, and ticketing systems.
• Represent major gaming titles with professionalism, serving as the primary point of contact for the user base.
• Troubleshoot in-game issues, payment concerns, and account security queries specific to the Esports ecosystem.
• Engage with the gaming community to foster positive sentiment and loyalty toward the brand.
• Collaborate with internal teams to escalate critical bugs or systemic issues found within gaming platforms.
• Maintain comprehensive knowledge of gaming trends and platform updates to provide accurate, real-time assistance.
• Contribute to internal performance metrics, ensuring top-tier service levels and satisfaction scores.

Benefits

• Competitive Monthly Salary with a transparent career growth path.
• Fully Paid Training on industry-leading CRM tools and support protocols.
• Comprehensive Health Insurance and additional wellness benefits.
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free move to Bulgaria.
• Attractive Monthly Performance Bonus linked to individual and team KPIs.
• Access to one of the most exciting jobs in Bulgaria within a vibrant international office culture.
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed