Polish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic Polish Speaking Solutions Consultant to join a thriving Customer Support Services team in Sofia, Bulgaria. This is an excellent opportunity for individuals looking to advance their careers in the heart of Europe, offering a supportive environment and excellent growth prospects.

Requirements

• Native or fluent Polish (spoken and written)
• Valid EU passport (mandatory)
• Excellent communication and interpersonal skills.
• Proven experience in a customer support or client-facing role, ideally within Customer Support Services.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Ability to work effectively in a team and individually.

Nice To Haves

• Familiarity with CRM software and ticketing systems is a plus.

Responsibilities

• Provide exceptional customer support and technical assistance to Polish-speaking clients via phone, email, and chat.
• Troubleshoot and resolve complex customer issues within the Customer Support Services sector.
• Identify trends and escalate recurring problems to relevant departments for long-term solutions.
• Document all customer interactions and resolutions accurately in the CRM system.
• Contribute to the continuous improvement of customer service processes and protocols.
• Collaborate with team members and supervisors to achieve departmental goals and performance targets.
• Maintain up-to-date knowledge of products, services, and company policies to ensure accurate information delivery.
• Act as a brand ambassador, ensuring a positive customer experience at all touchpoints.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Opportunities for professional growth and career advancement within a leading company.
• A vibrant and multicultural work environment in Sofia.
• Monthly Performance Bonus
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed