Romanian Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a passionate health enthusiast for a Romanian Speaking Fitbit Customer Support Specialist position in Bulgaria. This unique role within the fitness and wellness industry allows you to empower users on their wellness journeys while enjoying a vibrant expatriate life in the heart of the Balkans.

Requirements

• Native or fluent Romanian (spoken and written) for our Romanian-speaking jobs.
• Proficient level of English to communicate within our international professional environment.
• Valid EU passport (mandatory requirement for relocation).
• A genuine passion for fitness, wellness, and personal health technology.
• Strong problem-solving skills and a customer-centric mindset tailored to the fitness sector.
• Previous experience in customer service or tech support is highly valued for this position in Bulgaria.

Responsibilities

• Provide high-quality technical and product support to customers using Fitbit devices and the health-tracking platform.
• Promote fitness and wellness goals by guiding users through device synchronization, data tracking, and feature optimization.
• Troubleshoot hardware and software issues to ensure a seamless user experience in the health-tech ecosystem.
• Maintain accurate customer records while ensuring the highest standards of data protection and service excellence.
• Contribute to the ongoing growth of the fitness and wellness industry by gathering user feedback for product innovation.
• Collaborate with international teams to share best practices and enhance support protocols for the Romanian market.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on industry-leading fitness technology
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel accommodation upon arrival)
• Lucrative Monthly Performance Bonus
• A vibrant international work culture with career development prospects in Bulgaria
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed