Romanian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is a premier international staffing firm and a trusted leader in European talent acquisition and Business Process Outsourcing (BPO) solutions. We specialize in connecting elite professionals with prestigious global organizations, consistently setting the gold standard for recruitment excellence in the customer support services sector. We are currently seeking a talented individual for the Romanian Speaking Support Specialist position in Bulgaria, designed for those eager to build a career in a high-growth environment. This is an exceptional opportunity to join one of the top jobs in Bulgaria, where you will provide expert assistance to international clients within the dynamic customer support services industry.

Requirements

Native or fluent Romanian (spoken and written).
Valid EU passport (mandatory).
Strong command of the English language for corporate communication.
Exceptional problem-solving skills and a passion for the customer support services industry.
Ability to thrive in an on-site, international office environment in Sofia.

Nice To Haves

Previous experience in a contact center or service-oriented role is highly preferred.

Responsibilities

Deliver premium-level assistance to customers via phone, email, and live chat.
Resolve complex inquiries, ensuring high levels of customer satisfaction within the customer support services framework.
Maintain comprehensive records of customer interactions within our internal database.
Collaborate with internal departments to troubleshoot and escalate technical issues effectively.
Participate in team briefings to stay updated on product developments and company procedures.
Contribute to the continuous improvement of service standards by providing valuable customer feedback.
Represent our clients with professionalism, maintaining the brand integrity expected of Romanian-speaking jobs.