Turkish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

5d•Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic professional for the Turkish Speaking Solutions Consultant position in Bulgaria, based in the heart of vibrant Sofia. This is a unique opportunity to join a fast-paced environment within the customer support services sector, where your language skills will bridge the gap between global brands and their valued clients.

Requirements

Native or fluent Turkish (spoken and written) is mandatory for this role.
Proficiency in English to communicate effectively within our diverse international team.
Strong customer-centric mindset with previous experience in the customer support services sector.
A proactive approach to problem-solving and a passion for delivering excellence in communication.
Valid EU passport (mandatory) to facilitate seamless employment in Bulgaria.

Responsibilities

Provide high-quality technical and customer support services to Turkish-speaking clients via phone, email, and chat.
Act as a primary point of contact for complex inquiries, ensuring effective problem-solving and client satisfaction.
Maintain detailed documentation of customer interactions within our internal CRM software.
Collaborate with international teams to optimize customer support services workflows and improve service standards.
Identify and escalate priority issues to relevant departments to ensure timely resolutions.
Contribute to a positive, collaborative office culture by sharing industry knowledge and best practices.
Meet and exceed performance indicators established for all Turkish-speaking jobs within the firm.