Greek Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

22h • Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic professional for a Greek Speaking Customer Service Agent position in Bulgaria. This role is designed for individuals who excel in client-focused environments and offers a unique opportunity to join a prestigious firm, utilizing linguistic skills as a vital asset to an international client base within the Customer Support Services industry.

Requirements

• Native or fluent Greek (spoken and written) is mandatory for this position.
• Valid EU passport or right to work in Bulgaria.
• Strong proficiency in English to collaborate within our multinational office environment.
• Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.

Nice To Haves

• Proven experience in Customer Support Services or a similar client-facing role is highly preferred.
• Excellent problem-solving skills and a proactive, customer-centric attitude.

Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve complex inquiries with precision while maintaining the highest standards of professional communication in Greek.
• Ensure customer satisfaction targets are consistently met to support business growth and quality benchmarks.
• Maintain comprehensive records of client interactions in our internal CRM systems.
• Collaborate with international teams to optimize service workflows and improve user experiences.
• Identify opportunities to provide added value to customers, consistently reflecting the premium standards of Mercier Consultancy Group.
• Adapt quickly to evolving company policies and industry-specific communication protocols.

Benefits

• Competitive Monthly Salary
• Fully Paid Training programs
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, hotel)
• Attractive Monthly Performance Bonus
• A vibrant, multicultural office environment in the heart of Sofia.
• Career development pathways within one of the leading Greek-speaking jobs providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed