Irish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is seeking a talented individual for an Irish Speaking Customer Service Agent position in Bulgaria. This role offers the unique opportunity to provide exceptional support services to an international client base, while enjoying a dynamic lifestyle in one of Europe’s most vibrant capitals. If you are looking for rewarding Irish-speaking jobs that combine professional growth with a seamless relocation, we invite you to join our growing team.

Requirements

Native or fluent Irish (spoken and written) is mandatory.
Valid EU passport (mandatory for this relocation opportunity).
Proven experience in Customer Support Services or a similar client-facing role.
Excellent communication and problem-solving skills with a customer-centric mindset.
Ability to thrive in an on-site professional office environment in Sofia, Bulgaria.
Proficiency in English to facilitate cross-departmental collaboration.

Responsibilities

Deliver professional and empathetic customer support via phone, email, and chat.
Resolve complex inquiries, ensuring high levels of client satisfaction within the Customer Support Services industry.
Maintain accurate records of customer interactions in our internal CRM systems.
Collaborate with international teams to troubleshoot issues and provide effective solutions.
Contribute to the continuous improvement of service protocols to enhance the overall customer experience.
Stay updated on product knowledge and service policies to provide accurate information to Irish-speaking clients.
Meet and exceed performance targets and quality benchmarks set for the support department.