German Speaking Customer Service Agent - Work In Sofia, Bulgaria
Mercier Consultancy Group
•Onsite
About The Position
Mercier Consultancy Group is seeking a German Speaking Customer Service Agent for a position in Sofia, Bulgaria. This role involves providing high-quality customer support to German-speaking clients via phone, email, and chat. The position offers a fully supported relocation experience and opportunities for career advancement in the customer support services industry. Responsibilities include resolving customer inquiries, documenting interactions, collaborating with international teams, meeting performance metrics, and continuously developing product knowledge.
Requirements
- Native or fluent German (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory) to facilitate your transition to our German Speaking Customer Service Agent position in Bulgaria.
- Strong communication skills and a passion for providing world-class customer support services.
- Basic proficiency in English to collaborate within our international corporate environment.
- A proactive, problem-solving mindset suited for high-growth jobs in Bulgaria.
Nice To Haves
- Previous experience in a customer-facing role is an advantage but not required.
Responsibilities
- Deliver high-quality customer support services to our German-speaking clientele via phone, email, and chat.
- Resolve complex customer inquiries with professionalism, maintaining the brand’s reputation for excellence.
- Accurately document customer interactions within our internal CRM system to ensure seamless service continuity.
- Collaborate with international teams to optimize workflows within the customer support services environment.
- Meet and exceed performance metrics and KPIs, contributing to the overall success of our German-speaking jobs portfolio.
- Continuously develop product knowledge to provide expert-level assistance to all end-users.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Comprehensive Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
- Exposure to international business practices
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
