TextCare Specialist

One to One Health • Chattanooga, TN

5d • Remote

About The Position

The TextCare Specialist is the starting point for each telehealth encounter and plays a vital role in maintaining continuity of care. The role builds patient relationships through responsive, clear, and effective communication. Day-to-day work includes triaging patients and coordinating care by responding to messages, scheduling, charting, referring, setting tasks, and initiating follow-up. The TextCare team communicates with and treats patients compassionately through text, phone, video, and email. The specialist works closely with providers in a collaborative environment to deliver seamless care.

This is a remote, full-time role based in Chattanooga, Tennessee. The schedule is Monday through Friday, 8 AM–12 PM and 5 PM–9 PM, plus Saturday, 6 AM–1 PM EST, for 35–40 hours per week. Weekday shifts include a break from 12 PM to 5 PM.

Requirements

• At least 1 year of work experience; customer service or healthcare experience is preferred.
• High school diploma or equivalent.
• Willingness to work assigned Monday–Friday and Saturday shifts.
• Have high-speed internet or be willing to obtain it.
• Provide timely responses, communicate clearly and professionally, and be willing to find solutions to problems.
• Strong communication skills, including active listening and empathy, to address patient needs and coordinate care.
• Proficiency with basic technology, including Microsoft products.
• Ability or willingness to learn patient engagement and customer service systems for omnichannel communication, including text, phone, video, and email.
• Ability or willingness to learn basic electronic medical record (EMR) systems.
• Ability to multitask, work independently, and stay organized.
• Professionalism and ability to thrive in a team environment.
• Ability to read, write, and communicate in English, both orally and in writing.
• Ability to follow written or verbal step-by-step instructions.
• Ability to concentrate, think, and learn.
• Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.

Nice To Haves

• CCMA or similar clinical accreditation is strongly preferred.
• Customer service or healthcare work experience is preferred.

Responsibilities

• Monitor patient engagement software for incoming messages and respond with a patient-first approach.
• Provide timely, compassionate responses and build relationships with patients.
• Conduct initial patient intake, confirm patient identity, review previous uses, and direct patients to available providers.
• Connect patients and providers in a timely and seamless manner to maintain communication and continuity of care.
• Complete and safeguard medical records to protect patient information and confidence.
• Coordinate closely with providers while supporting TextCare operational efficiency.
• Assist with scheduling and other care coordination activities.
• Adhere to professional standards and federal, state, and local healthcare policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED