Specialist, Implementation Specialist

Pearson•San Antonio, TX

5d•$70,000 - $78,000•Onsite

About The Position

The Pearson Clinical Field Research team collects research data in support of product development for the Pearson Clinical business. It contracts with psychologists, speech-language pathologists, and other professionals who identify potential candidates, administer assessments, and return results to Pearson. This Field Research position supports examiners, improves operational processes, and helps research projects move smoothly from setup through completion. The role owns examiner technology support, including iPad management, digital testing readiness, and troubleshooting. It also supports test processing, scoring operations, examiner payments, inventory management, project execution, and process improvement. The position is suited to an operations-minded problem solver who enjoys supporting people, improving workflows, and using technology, automation, and AI to help the team work effectively. The successful candidate collaborates across functions and also works independently to manage priorities, solve problems, and advance initiatives with minimal supervision. The position is based in a local office and requires regular onsite presence, which may range from 50% to 100% depending on business and operational needs. Candidates must live within a reasonable commuting distance of the office.

Requirements

Bachelor’s degree in business administration, operations management, information systems, educational technology, project management, psychology, research, or a related field.
At least 3 years of experience in operations, project coordination, customer support, technical support, or a related field.
Strong operational problem-solving, critical-thinking, and process improvement skills.
Excellent organization, communication, customer service, and follow-through.
Ability to manage multiple priorities and adapt to changing needs in a fast-paced environment.
Proficiency with Microsoft 365 applications, including Outlook, Teams, Excel, and SharePoint.
Regular onsite presence is required, ranging from 50% to 100% depending on business and operational needs.
Must reside within a reasonable commuting distance of the office.

Nice To Haves

Experience supporting iPads, mobile devices, digital platforms, or remote users.
Experience improving workflows or creating procedures, job aids, and training materials.
Familiarity with AI tools and ability to identify practical uses for AI in operations, documentation, analysis, or customer support.
Familiarity with Microsoft Intune, SharePoint, automation tools, or similar technologies.
Experience in educational testing, assessment, research, field operations, inventory, or logistics.

Responsibilities

Serve as the primary point of contact for examiner iPad setup, digital testing support, and technical troubleshooting.
Manage device inventory, deployment, recovery, maintenance, and supporting records.
Create job aids, training resources, and troubleshooting documentation for examiners.
Partner with internal teams to identify, escalate, track, and resolve technology issues.
Support test processing, scoring coordination, examiner payments, inventory management, project tracking, and other operational activities.
Provide flexible support across workstreams during peak periods, special projects, and changing business needs.
Collaborate with cross-functional partners to support accurate, timely, and efficient project execution.
Identify recurring problems, process gaps, and opportunities to simplify work, improve quality, and reduce manual effort.
Develop and maintain workflows, procedures, process maps, and standard work documentation.
Help evaluate and implement tools, automation, and AI-enabled solutions that improve the examiner and employee experience.
Use data and operational insights to recommend practical, scalable process improvements.