Test Center Manager

Prometric•Amarillo, TX

9d•$20•Onsite

About The Position

The Test Center Manager (TCM) serves as Prometric’s representative at a test center and manages the testing facility, its operations, finances, and personnel. The role is responsible for maintaining Prometric and client standards, policies, and exam integrity while supporting candidates taking exams in a fast-paced environment. The manager also acts as a Test Center Administrator (TCA) to administer tests and may work varied days and times, including evenings and weekends, depending on testing demands.

Requirements

High school diploma or equivalent.
At least two years of customer service experience.
At least one year of management or supervisory experience.
Must be at least 18 years old.
Communicate effectively and professionally with candidates, using appropriate authority.
Learn and apply verbal and written operational instructions.
Make decisions using appropriate situational judgment.
Write detailed, accurate, and professional reports and correspondence.
Multitask and handle small tools, including packing equipment for shipping or unpacking it for installation.
Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
Flexible availability to work various days and times, including evenings and weekends, subject to testing demands.
Effectively manage situations requiring conflict resolution.
Bend, stoop, and lift up to 40 pounds.
Remain stationary for extended periods while administering exams.
Move through the test room every 8–10 minutes and escort candidates to and from the testing room.
Adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Maintain computers in lab and office settings, including maneuvering in tight spaces while following safety protocols.

Nice To Haves

College experience.

Responsibilities

Ensure the assigned test center’s facilities, operations, and performance consistently meet Prometric and testing-client standards.
Plan staff schedules and supervise regular and temporary Test Center Administrators.
Understand how operating costs affect business drivers and corporate performance metrics, and educate and coach staff on achieving targets efficiently.
Supervise candidate security and verification procedures, including identification checks and eligibility confirmation.
Hire and train new Test Center Administrators.
Review and approve staff timesheets and expenses.
Maintain facility security by ensuring locks and security systems are properly used; hold the facility keys.
Represent the organization professionally.
Use basic technology knowledge to resolve common issues.
File detailed reports about irregular test center situations or complaints.
Operate DVR, digital camera, telephone system (IVR), and alarm system as required.
Resolve, report, or escalate candidate and building problems to the appropriate department or manager.
Work with property management to maintain a safe and comfortable testing environment.
Administer tests as a Test Center Administrator.
Participate in Prometric quality assurance, audit programs, and other company initiatives.
Maintain a thorough knowledge of policies, practices, and procedures.